Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 40 Solvay Drive Reading Pennsylvania US 19605.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 833 North Park Road, Suite 300, Wyomissing 19610, Pennsylvania, United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Based on 1123 reviews
Prismax Starter Kit - 5 Treatments
Lissette Osorio (San Jose, California, United States)
Extremely damage hair

I bleached my hair I basically burned it was super dry I didn’t want to cut it so I ordered hair Botox as you can see in the pictures my hair was super moisturized and more manageable with only one treatment I purchased 5 I I’m planning to do treatments every 3 weeks I will keep you posted I highly recommend it works well

Prismax Starter Kit - 3 Treatments
Nelly Pinilla (Ashburn, Virginia, United States)
The best on hair

Well this is to soon to let’s know how much work on my hair and my salon 💇🏼‍♀️

Prismax Nutritivo - 3 Treatments
Anisley Gonzalez (Odessa, Texas, United States)
Súper recomendado

Lo he usado por más de 1 año y sigo comprándolo me encanta

Prismax Clarifying Shampoo with Lipotein-Q (Anti-Aging Keratin) - 4 fl oz
Rita Rodriguez (Bridgeport, Connecticut, United States)
Easiest way to care my hair

I’ve been using primax for 3 months and was a game changer to my hair, is more healthy and full of nutrients, I bought it for my friend as well

Prismax Maintenance Kit
Mercedes Sierra (Mays Landing, New Jersey, United States)

Good products

Prismax Maintenance Kit
linda agbomi (Miami, Florida, United States)
Total Haircare.

I use Prismax maintenance and Botox for hair. It conditions and moisturize my hair for my styling products I love the PRISMAX products

Prismax Complete Kit
Judith Vidal Rodríguez (San German, Puerto Rico)

It is amazing! I love this product.

Prismax Soft Bonnet Hood Dryer Attachment
Tanya (Lugano, Ticino, Switzerland)
Healthy shiny hair

I love how my hair looks and feels after using Prismax botox. Will be repeating this home treatment every month to optimize the result and enjoy the result longer..

Great product

Easy to use, great results!


My hair was dull and after treatment was soft and shiny

Prismax Soft Bonnet Hood Dryer Attachment
Angeles Martinez Rivera (San Juan, Puerto Rico)
Cabello riso con vida

Quize experimentar con mi cabello riso, falto de vida y deshidratado ya muy esponjoso y duro. Me ha encantado pues ha quedado brilloso y manejable. Estoy enamorada!!! Ya quiero hacerlo a todas mis clientas!!

Prismax Maintenance Kit
Erin (Hollywood, Florida, United States)
The best hair product I have in my bathroom shelves

I have been using Prisma Botox for two years and I must say that it had kicked all the other hair products out of my bathroom shelves even, Olaplex. Yes! Pr

Prismax Nutritivo - 5 Treatments
Zaida Gonzalez (Moca, Puerto Rico)
Love this

First time using this product and I love it!! Will be purchasing again.

Prismax Nutritivo - 1 Treatment
Debora Turcios (Baltimore, Maryland, United States)

Great product

Prismax Complete Kit
Inés Durant (Elizabeth, New Jersey, United States)

Desde la primera usada se siente el cambio mi cabello quedó bien suave ,nada de enredo ,el secador es lo máximo se los recomiendo

Prismax Starter Kit - 3 Treatments
Arianna Travina (Olalla, Washington, United States)

So I can say for sure, it works! And it works really well. I don’t know yet how long it will last on my hair, I need time to check. Sulfate-free shampoo and conditioner amazes me too, I love it and ... I need more now❤

Prismax Soft Bonnet Hood Dryer Attachment
Xiomara Reyes (The Bronx, New York, United States)

I really love the results the hair is super soft and shiny.

Prismax Nutritivo - 5 Treatments
María De Jesús (Miami, Florida, United States)

Excelente producto te deja el
cabello suave y brilloso.

Prismax Nutritivo - 5 Treatments
Iluminada Alberto (Villa Duarte, Nacional, Dominican Republic)

Muy buen..

Prismax Leave-In Conditioner - Total Protection Blow Dry Cream
Lourdes Leon (The Bronx, New York, United States)

Exelente producto,resultados notables desde el primer día de uso lo recomiendo 100%

Prismax Ultimate Starter Kit
Jessica (Caguas, Puerto Rico)
Encantada con el producto y el servicio de entrega muy rapida.

Un producto encantador en todos los sentido, desde el proceso de aplicación hasta el secado y el resultado final es extraordinario, justo lo que buscaba. Gracias

Prismax Control Shampoo and Conditioner Set - 10oz
Maritza Birriel (San Juan, Puerto Rico)

Es impresionante resultados desde la primera ves


Leave the hair super clean

Prismax Starter Kit - 3 Treatments
Jazmin Sullivan (Riverview, Florida, United States)
Just the best

From a mess to just perfect hair. Love it.

Prismax Starter Kit - 3 Treatments
Heart of Mine (Yigo Village, Guam)
Great product

I love the shampoo and conditioner. My hair feels softer.

Thank you for using Prismax! We are happy to hear that you loved the products!