FAQ

Frequently Asked Questions

What is Prismax Nutritivo?

Prismax Nutritivo is a moisturizing treatment that repairs broken or damaged hair fibers with a powerfully concentrated array of active moisturizers and vitamins. Our proprietary blend is formulated to rejuvenate from the inside out, increasing hair's density. Prismax Nutritivo has the capability to recover damaged hair without losing volume. Your hair will feel softer, smoother, and healthier after just one treatment.

Where can I order Prismax products?

PrismaxUSA.com is the home of Prismax products. You can order Prismax products directly from our website.

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How much is a Prismax Starter Kit?

We offer three different kits that include Prismax Treatments, Clarifying Shampoo, Sulfate-Free Shampoo and Conditioner, and a Hooded Hair Dryer

Prismax Starter Kit - 3 Treatments: $65 with free domestic shipping

Prismax Starter Kit - 5 Treatments: $83 with free domestic shipping

Prismax Complete Kit - 5 Treatments: $129.99 with free domestic shipping

 

Can I use Prismax on colored hair?

Yes. Hair coloring can lead to dry and damaged hair. It is important to follow each professional coloring/highlighting or at-home hair dye with a Prismax Nutritivo treatment. You can use Prismax Nutritivo immediately after a professional coloring service. If you use an at-home dye, please wait 48 hours before applying Prismax. Read the complete guide on how to use Prismax on colored hair.

Prismax on color-treated hair

Can I use Prismax if my hair has had a Keratin Treatment or a relaxer?

Yes. Read our article about Prismax Nutritivo and Keratin Treatments. While we are not fans of Keratin Treatments and relaxers because of the harmful chemicals they contain (we explain it all here), we understand that we cannot convince everyone to stop using them. If you do decide to get a Keratin Treatment or a relaxer, it is important to follow it with a moisturizing treatment such as Prismax Nutritivo.

Protecting hair after a Keratin Treatment with Prismax Hair Botox

Can I use Prismax if I bleach my hair?

Yes. Read our article of Prismax Nutritivo and bleached hair. We recommend using Prismax Nutritivo 2 weeks before and 2 weeks after every time you bleach your hair. Use Prismax 2 weeks prior to help build up moisture in your hair before the bleaching process and 2 weeks after to protect the hair from drying out.

Using Prismax Hair Botox on bleached hair

What is Prismax?

Prismax specializes in revitalizing and protecting hair. Our main product is the Prismax Nutritivo Treatment. It is very easy to use and utilizes all safe ingredients that are designed to hydrate and repair hair. Prismax helps keep hair hydrated from within and repairs the cuticle to protect it from external elements. The results are softer, stronger, healthier, and more manageable hair. You should also see a reduction in drying time, opacity, and frizz. Prismax is a progressive treatment. Therefore, each subsequent treatment produces deeper and longer-lasting results. We recommend all new clients to use Prismax monthly for at least 5 months.

Is Prismax available in stores or only online?

At this time, Prismax is only available online. We are the official distributors of all Prismax products in the United States and its territories. Prismax is also available on Amazon. Only order from sellers PrismaxUSA and SpiroTek (our parent company).

Do you deliver outside the continental 48 states?

Yes, we offer worldwide shipping.

How often should I use Prismax?

If you are using Prismax for preventative maintenance, use Prismax on an as-needed basis or after coloring, highlighting, or chemical processes such as Keratin Treatments and relaxers to protect hair from drying out. You can use Prismax immediately after professional coloring/highlighting procedures. If you use at-home hair dyes, please wait at least 48 hours before using Prismax because this treatment is heat-activated. Please wait 15 days after Keratin Treatments and relaxers before using Prismax.

If you are using Prismax to repair/hydrate damaged hair, use Prismax monthly for at least 5 months, then enjoy up to 10 months of softer, healthier hair. If you process your hair, continue to use Prismax for preventative maintenance. Results are noticeable after the first treatment. Each subsequent treatment produces longer-lasting and more profound results!

Who can use Prismax Nutritivo?
  • Prismax uses all safe, moisturizing ingredients that can be used by everyone.
  • Works on all hair types, colors, and textures.
  • Safe to use on dyed/bleached hair, after Keratin Treatments/Relaxers, and other processes.
  • What happens during application?

     Prismax is safe and easy to use at home. Here is the link to the instructions.

    Can I still color my hair?

    Yes. Prismax is colorsafe and can be used after other processes. It can be used after any hair treatment (even color) to protect the integrity of the hair and prevent long term damage.

    How much of the product do I use for my hair type/style/length?

    For most of our clients, one vial/ampoule is enough per treatment. 

    Does the product have a smell?

    Prismax has a pleasant, soft smell, and does not produce any fumes.

    Do you deliver to Puerto Rico?

    Yes. We ship to Puerto Rico. Orders usually arrive within 3-5 days.

    I have highlights. Will the product affect my hair color?

    No. Prismax is a powerful, deep-conditioning treatment, however, it does not affect color in any way.

    How does Prismax affect hair curl patterns?

    Prismax does initially loosen the curl pattern. As you wash your hair, your normal curl pattern will return.

    The product arrived, but does not look like a clear liquid like in the photos. It looks like a white paste.

    Due to Prismax's composition, the contents of the vial begins to solidify at temperatures below 64 degrees Fahrenheit. When the product returns to room temperature, it will return to its normal form, and will be safe to use.

    Is this product safe for hair that is already chemically smoothed?

    Yes. Prismax can work as a conditioning agent after Keratin Treatments, Relaxers, and other processes. Prismax will help to nourish and hydrate strands that may begin to dry out as a result of chemical processes.

    Does this product contain Silicone?

    No. Here is the full ingredients list.

    Does this product work on gray hair without turning it yellowish?

    Yes. Prismax contains hydrating ingredients to nourish gray hair and give it more shine without changing its color. Avoid using a flatiron, because the simple use of a flatiron may cause yellowing in the hair. The product will not do that.

    Does it reduce frizz?

    Yes. Prismax fixes high porosity, a major cause of frizz-prone hair. Prismax softens and smooths raised cuticles to make hair more resilient to the outside elements. This makes hair more manageable and less likely to frizz.

    How may we contact a representative directly?

    You may email us at contact@prismaxusa.com or give us a call at (484) 509-2157. We also respond to all comments and private messages on our social media pages: FB: @prismaxusa and IG: @prismaxusa

    How much are the Prismax Nutritivo Treatments?

    1 vial of Prismax is $12.99. 3 vials is $32.99. 5 vials is $54.95.

    When you rinse the product from the hair after applying heat, am I supposed to use shampoo?

    No, when rinsing out 50-70% of the product from the hair, just lightly rinse with water.

    One of the vials arrived broken, can I get a replacement?

    Yes, if there are any issues with the delivery of the product, we will replace it. Just provide photo evidence and your order number to contact@prismaxusa.com.

    How do I know when I rinsed 70% of the product from the hair?

    The hair should have a little slip remaining without having too much build-up on your hands when you slide your fingers across.

    I have dry and damaged hair, can I use Prismax?

    Yes, Prismax works on all hair types and all conditions to provide an essential boost of moisturizers and vitamins to hydrate and repair the cuticles for softer, smoother, and healthier feeling hair.

    Does Prismax affect the hair's natural curl pattern?

    Prismax softens the hair, but does not remove the curls.

    Must I use a flatiron, or can I let my hair air dry?

    You may dry and style your hair to your preference. The blow dryer and flatiron are just a suggestion.

    Can I continue to apply oils or other leave-in products after the Prismax treatment?

    Yes, you may continue your regular routine as you see fit. Just make sure the products are sulfate-free.

    When I wash my hair again, can I use regular conditioner?

    Yes, just make sure it is sulfate-free.

    Can I wash my hair the next day after applying Prismax?

    We recommend clients to wait 48-72 hours before washing the hair with shampoo and conditioner. Make sure they are sulfate-free.

    I don't have a measuring cup, how much is 3.5oz?

    When mixing the product, pour out the entire contents of the vial. The vial itself is 0.5oz. Fill the vial with water and mix with the product 7 times.

    How long do I heat my hair after applying the product?

    20 minutes using a hooded hair dryer, a thermal cap, or our hood attachment for blow dryers.

    How much is shipping in the United States?

    We offer free domestic shipping for orders $50+. For orders less than $50 or for international shipping, we offer a shipping calculator on the cart page. Simply add all the products you wish to order. Then press use the shipping calculator tool.

    Based on 1121 reviews
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    Prismax Starter Kit - 5 Treatments
    Lissette Osorio (San Jose, California, United States)
    Extremely damage hair

    I bleached my hair I basically burned it was super dry I didn’t want to cut it so I ordered hair Botox as you can see in the pictures my hair was super moisturized and more manageable with only one treatment I purchased 5 I I’m planning to do treatments every 3 weeks I will keep you posted I highly recommend it works well

    N
    Prismax Starter Kit - 3 Treatments
    Nelly Pinilla (Ashburn, Virginia, United States)
    The best on hair

    Well this is to soon to let’s know how much work on my hair and my salon 💇🏼‍♀️

    A
    Prismax Nutritivo - 3 Treatments
    Anisley Gonzalez (Odessa, Texas, United States)
    Súper recomendado

    Lo he usado por más de 1 año y sigo comprándolo me encanta

    R
    Prismax Clarifying Shampoo with Lipotein-Q (Anti-Aging Keratin) - 4 fl oz
    Rita Rodriguez (Bridgeport, Connecticut, United States)
    Easiest way to care my hair

    I’ve been using primax for 3 months and was a game changer to my hair, is more healthy and full of nutrients, I bought it for my friend as well

    M
    Prismax Maintenance Kit
    Mercedes Sierra (Mays Landing, New Jersey, United States)

    Good products

    l
    Prismax Maintenance Kit
    linda agbomi (Miami, Florida, United States)
    Total Haircare.

    I use Prismax maintenance and Botox for hair. It conditions and moisturize my hair for my styling products I love the PRISMAX products

    J
    Prismax Complete Kit
    Judith Vidal Rodríguez (San German, Puerto Rico)

    It is amazing! I love this product.

    T
    Prismax Soft Bonnet Hood Dryer Attachment
    Tanya (Lugano, Ticino, Switzerland)
    Healthy shiny hair

    I love how my hair looks and feels after using Prismax botox. Will be repeating this home treatment every month to optimize the result and enjoy the result longer..

    Great product

    Easy to use, great results!

    Excellent

    My hair was dull and after treatment was soft and shiny

    A
    Prismax Soft Bonnet Hood Dryer Attachment
    Angeles Martinez Rivera (San Juan, Puerto Rico)
    Cabello riso con vida

    Quize experimentar con mi cabello riso, falto de vida y deshidratado ya muy esponjoso y duro. Me ha encantado pues ha quedado brilloso y manejable. Estoy enamorada!!! Ya quiero hacerlo a todas mis clientas!!

    E
    Prismax Maintenance Kit
    Erin (Hollywood, Florida, United States)
    The best hair product I have in my bathroom shelves

    I have been using Prisma Botox for two years and I must say that it had kicked all the other hair products out of my bathroom shelves even, Olaplex. Yes! Pr

    Z
    Prismax Nutritivo - 5 Treatments
    Zaida Gonzalez (Moca, Puerto Rico)
    Love this

    First time using this product and I love it!! Will be purchasing again.

    D
    Prismax Nutritivo - 1 Treatment
    Debora Turcios (Baltimore, Maryland, United States)
    Excellent

    Great product

    I
    Prismax Complete Kit
    Inés Durant (Elizabeth, New Jersey, United States)
    Exelente

    Desde la primera usada se siente el cambio mi cabello quedó bien suave ,nada de enredo ,el secador es lo máximo se los recomiendo

    A
    Prismax Starter Kit - 3 Treatments
    Arianna Travina (Olalla, Washington, United States)

    So I can say for sure, it works! And it works really well. I don’t know yet how long it will last on my hair, I need time to check. Sulfate-free shampoo and conditioner amazes me too, I love it and ... I need more now❤

    X
    Prismax Soft Bonnet Hood Dryer Attachment
    Xiomara Reyes (The Bronx, New York, United States)
    Recommended!!

    I really love the results the hair is super soft and shiny.

    M
    Prismax Nutritivo - 5 Treatments
    María De Jesús (Miami, Florida, United States)
    Excelente

    Excelente producto te deja el
    cabello suave y brilloso.

    I
    Prismax Nutritivo - 5 Treatments
    Iluminada Alberto (Villa Duarte, Nacional, Dominican Republic)

    Muy buen..

    L
    Prismax Leave-In Conditioner - Total Protection Blow Dry Cream
    Lourdes Leon (The Bronx, New York, United States)

    Exelente producto,resultados notables desde el primer día de uso lo recomiendo 100%

    J
    Prismax Ultimate Starter Kit
    Jessica (Caguas, Puerto Rico)
    Encantada con el producto y el servicio de entrega muy rapida.

    Un producto encantador en todos los sentido, desde el proceso de aplicación hasta el secado y el resultado final es extraordinario, justo lo que buscaba. Gracias

    M
    Prismax Control Shampoo and Conditioner Set - 10oz
    Maritza Birriel (San Juan, Puerto Rico)

    Es impresionante resultados desde la primera ves

    Awesome

    Leave the hair super clean

    J
    Prismax Starter Kit - 3 Treatments
    Jazmin Sullivan (Riverview, Florida, United States)
    Just the best

    From a mess to just perfect hair. Love it.

    H
    Prismax Starter Kit - 3 Treatments
    Heart of Mine (Yigo Village, Guam)
    Great product

    I love the shampoo and conditioner. My hair feels softer.

    Thank you for using Prismax! We are happy to hear that you loved the products!